Use a computer, not your phone. Have your Google email and password, plus the email address you want to add. Free, and nothing here can delete your listing.
Find your account
You just came on board, so the first job is getting us into your listing. Find it, then share it. This takes about two minutes.
Go to Business Profile and sign in
Open your web browser and go to business.google.com/us/business-profile. Click Sign in in the top right corner and log in with your Google account.
Click to enlarge Once you are in, what do you see?
Click the option that matches your screen.
Click to enlarge Your business is on the list, which means you manage the listing. Click on your business, then carry on to section 2 below and share it with us.
Click to enlarge This screen means there is no listing under this login. Either the listing exists and someone else controls it, or there is no listing yet. Either way, do not build a new one on top, because a second listing becomes a duplicate that splits your reviews and is a slow mess to undo.
Do not create one. Just let me know what you saw, and we will claim the listing or set it up for you and make you the Owner.
First, double check your other Google logins. Click the circle with your initial or photo in the top right corner and look through the accounts listed. The listing is often under a login you would not expect.
Add another user
Now share it with us. From your list, open the business you want to share. This is four clicks and one email address.
Click the three dots
This opens your Your business on Google panel. In its top right corner, click the three dots. A menu drops down.
Click to enlarge Open Business Profile settings
At the top of that menu, click Business Profile settings. A settings window opens over the page.
Click to enlarge Open People and access
Click the People and access row, the first one in that window. It lists everyone who can manage your listing right now, which is worth a quick look while you are here.
Click to enlarge Add them as a Manager
Click the blue Add button, the little person icon with a plus sign near the top. An Add person box opens.
Type in the email address you want to add. Under Access, choose Manager, then click Invite.
Click to enlarge Their email shows on the list marked Pending. Not instant: it stays pending until they click the invite in their email. Still pending after a day? Tell them, it is probably in spam.
What Owner and Manager mean
- Owner controls the profile, can add and remove people, and can delete the listing. Keep this for yourself.
- Manager can edit your info, post updates, add photos, and reply to reviews, but cannot remove you or delete anything. This is the one you want.
Google also limits a brand new manager for the first seven days. Nobody should ever ask you to hand over ownership.
How to remove them later
Click the three dots, then Business Profile settings, then People and access. Click the person you want gone and choose Remove. It happens right away, you do not need their permission, and everything they did on your profile stays.
Never give anyone your Google password. Access is by email invite, per person, per level. Anyone asking for a password is cutting corners. A real partner uses the invite.
This listing is the foundation of getting found locally, and for most trades it rings the phone more than the website does. Here is the full plan once access is sorted: local SEO for the trades.
Still stuck? Reach out and we will work through it together on a quick screen share.
